MEDIA MANAGER
If you're trying to update something for a show or video on PBS.org.
What would you like to update today?
PBS.ORG
The PBS.org website is a central hub of PBS programming. Visitors can watch videos, create an account with PBS, donate to their station, and learn more about their favorite shows.
CURATE
Many Curate collections involve the PBS.org site. Download the guide below for more extensive coverage of spots you can update on the site.
STATION MANAGER
If you're trying to update a logo for your station, a link to your donation form, or the contact info listed at pbs.org/stations
STATION VIDEO PORTAL
Your Station Video Portal (SVP) is a website hosted by PBS and designed to resemble the PBS.org site. This is a free product from PBS intended for stations to offer a localized experience to their viewers.
If you're trying to update something for a show or video on the SVP.
If you're trying to update your Featured Shows row on the SVP home page, along with other station collections listed in the Curate documentation.
If you're trying to update a logo for your station, a link to your donation form, or the contact info listed at pbs.org/stations
THE PBS APP
The PBS App is available on supported streaming devices, such as iPhones, Android phones, Roku, Apple TV, Amazon Fire, and more.
MEDIA MANAGER
If you're trying to update something for a show or video on the PBS app.
CURATE
If you're trying to update the local shows row on the PBS app.
STATION MANAGER
If you're trying to update the station logo or info on the My Station screen of the app.
PBS KIDS WEBSITE AND APP
The PBS KIDS team manages PBSKIDS.org and the PBS KIDS app. Interstitials can be added to the 24/7 livestream, but updates for stations are limited.
If you're trying to add local station interstitials to the PBS KIDS livestream.
YOUR STATION'S WEBSITE
All updates for your station's website are typically done by a team at your station (which may include you). However, you may want to look at these PBS products for options.
BENTO
If your station uses Bento, then almost all of your updates will be made through the Bento console. If your station does not use Bento, you'll need to use the CRM for your station to update pages.
MEDIA MANAGER
Whether or not your station uses Bento to build your site, you likely use Media Manager to upload videos, edit them, and post them on your site.
LOCAL LIVE STREAM
The local live stream on PBS.org, the Station Video Portal, and the PBS app has few options for updating.
The LLS console is helpful if you're trying to troubleshoot an issue with the local live stream that's affecting all viewers.
For further options, please contact the PBS Digital Support team.
TV SCHEDULE LISTINGS
PBS offers a module for TV schedule listings that appears on PBS.org and can be added to your station's website.
TV LISTINGS MANAGER
If you're using the official PBS module, you can make changes via this product that will update immediately. However, any larger changes - such as channel names, numbers, or repeat issues - will need to be submitted to Gracenote.
ANALYTICS
Your station may manage their own analytics, but PBS Digital offers two products for accessing more data.
Use DOMO when trying to access general streaming data for your station on PBS platforms.
For questions about using the DOMO API or DOMO Dashboards, please see the Basecamp group at this link.
Use NextCloud when trying to view member data related to the PBS Passport benefit.